Skip to main content

FAQ

Have questions about Tollco’s product range? Below you’ll find answers to the most common questions.

Table of Contents

1. What is leak protection and why is it needed?
15. Can I use leak protection and water alarms in rooms without a floor drain?
2. How do Tollco water alarms work?  


16. How often should I check my leak protection or water alarm?

 

3. Where should I place leak protection under a dishwasher? 17. Can I use Tollco leak protection under all types of appliances?
 

4. Does Tollco leak protection fit all types of appliances?

 

18. Where can I buy Tollco products?

 

5. How do I install a water alarm?

 

19. How should leak protection for fridges and freezers be placed?

 

6. How often should I check my leak protection and water alarms?

 

20. How is a water alarm installed?

 

7. Can Tollco products help lower my home insurance premium?

 

21. How much does moisture protection cost?

 

8. What should I do if the water alarm sounds?

 

22. What is considered adequate moisture protection?

 

9. Do Tollco leak protection products come with a warranty?

 

23. How does a water shutoff solution work?

 

10. Can I install Tollco leak protection myself?

 

24. Why is my new water alarm beeping?

 

11. What is leak protection and why do I need it?

 

25. What does a water sensor do?
12. Which type of leak protection is best for my dishwasher or washing machine? 26. Is a water shutoff system required for washing machines?
 

13. How does a water alarm work?

 

27. How do I waterproof my sink cabinet?

 

14. Is it difficult to install leak protection or water alarms?

 

28. Questions about water fault circuit breakers, leakage circuit breakers and water shutoff devices

 

15. Questions about appliance drip trays, cabinet inserts and wet zones in kitchens

 

29. General questions

 

16. Questions about water alarms

1. What is leak protection and why is it needed?

Leak protection products are placed under appliances such as dishwashers, fridges, freezers and washing machines to collect small leaks before they cause major damage. They are especially important in kitchens and laundry rooms where water leaks can lead to costly repairs.

2. How do Tollco water alarms work?

Our water alarms quickly detect leaks by responding to water contact. When water reaches the sensor, the alarm emits a clear signal so you can act immediately and prevent water damage.

3. Where should I place leak protection under the dishwasher?

Place the leak tray so that it covers the entire area under the dishwasher. It collects leaking water and gives you time to detect the issue before it reaches the floor or other sensitive surfaces.

4. Does Tollco leak protection fit all types of appliances?

Yes. Our leak trays come in various sizes designed to fit most standard appliances. If you are unsure which size you need, contact our customer service team.

5. How do I install a water alarm?

Installation is simple. Place the alarm on the floor near potential leak points, such as under the sink or near water connections. No tools or advanced installation is required.

6. How often should I check my leak protection and water alarms?

We recommend checking them at least once a year. For water alarms, also test the battery regularly.

7. Can Tollco products help lower my home insurance premium?

Some insurers offer discounts to homeowners who install water damage prevention products. Contact your insurance company to confirm.

8. What should I do if the water alarm sounds?

Turn off the water source immediately and check for leaks. Contact a plumber if needed.

9. Do Tollco leak protection products come with a warranty?

Yes. Our products include warranties that guarantee high quality and performance. For details, see the product documentation or contact customer service.

10. Can I install Tollco leak protection myself?

Yes. Our products are designed for easy installation and do not require special tools.

11. What is leak protection and why do I need it?

Leak protection prevents water leaks from causing extensive damage by collecting or redirecting water. It’s a simple and effective safeguard for your home.

12. Which type of leak protection is best for my dishwasher or washing machine?

Check the dimensions of the installation area. Our standard sizes fit most machines. Contact us if you need help choosing.

13. How does a water alarm work?

A water alarm is a small device placed in areas at risk for leakage. When the sensor detects water, an audible alarm warns you immediately.

14. Is it difficult to install leak protection or water alarms?

No. Both products are designed for easy installation. Water alarms simply rest on the floor; leak trays slide under appliances.

15. Can I use leak protection and water alarms in rooms without a floor drain?

Yes. Leak protection prevents water from spreading, and the water alarm alerts you immediately.

16. How often should I check my leak protection or water alarm?

Ideally every six months. Replace batteries as needed.

17. Can I use Tollco leak protection under all types of appliances?

Yes — as long as the size matches the appliance. Always check dimensions.

18. Where can I buy Tollco products?

Through retailers online and in stores, or via our website’s dealer locator.

19. How should leak protection for fridges and freezers be placed?

Place it directly under the appliance, covering the full base.

20. How is a water alarm installed?

Place the sensor on the floor near potential leak sources. Position it as close as possible to risk areas.

21. How much does moisture protection cost?

Prices vary by product and function. Leak trays are inexpensive; water fault circuit breakers and advanced alarms cost more.

22. What is considered adequate moisture protection?

Adequate protection includes leak trays, water alarms and, when needed, water shutoff systems.

23. How does a water shutoff solution work?

A water shutoff system monitors water flow and automatically shuts off the supply if unusual consumption or a leak is detected.

24. Why is my new water alarm beeping?

Either it has detected moisture or the battery is low. Check the sensor and replace batteries.

25. What does a water sensor do?

It detects water or moisture and triggers an alert to warn you of leaks.

26. Is a water shutoff system required for washing machines?

Washing machines installed in kitchens without floor drains must sit on a watertight tray with raised edges. We recommend installing a leakage circuit breaker as well.

27. How do I waterproof my sink cabinet?

Install a cabinet insert, seal pipe penetrations with Tollco sealing products, and place a water alarm inside the cabinet.

Additional Questions

Questions about appliance drip trays, cabinet inserts and kitchen wet zones

I have a sink cabinet that is open at the back. What is the easiest way to make the cabinet water safe?

The space with a recessed or open back is called a shaft. To make your sink cabinet moisture and water safe, place a new chipboard or plywood board on top of the cabinet bottom. Make sure the board covers the entire bottom as well as the shaft.

If there are pipes installed, cut U shaped openings in the board. You will find illustrations in the installation instructions for sink cabinet inserts.

What is the difference between Standard and Pro?

The difference lies in the manufacturing method. Pro trays are molded, while Standard trays are stamped.

This means that Pro has a thicker bottom and is more durable than Standard. Pro drip trays are available for dishwashers and fridge freezers, while Standard trays are available for dishwashers, fridge freezers, wine coolers, cabinet inserts, floor protection and other water connected appliances. Both models are tested and type approved by RISE.

How do I waterproof a corner cabinet?

By using two cabinet inserts joined together. See examples at tollco.se

Am I allowed to install a washing machine in the kitchen?

Yes, but the placement requires additional measures. The purpose of the exception that allows washing machines in kitchens is to meet accessibility requirements when the bathroom or shower room is too small.

A washing machine in a kitchen must be placed on a watertight tray with raised edges all around and be equipped with a leakage circuit breaker connected to a moisture sensor placed on the watertight tray, or be installed with a floor drain and a water alarm.

Which areas in the kitchen should be moisture protected?

Boverket’s Building Regulations (BBR)

6:51 General
“Buildings must be designed so that moisture does not cause damage, bad odor or hygienic nuisances and microbial growth that can affect human health.”

6:5334 Concealed surfaces
If there is a risk of leaking water or condensation on concealed surfaces in a room, outlets from these surfaces must be arranged so that water quickly becomes visible.

I need to moisture protect a cabinet bottom or floor area that is larger than the available trays. How can I solve this?

You can order custom made trays from us for a fee. Contact us at info@tollco.se

Which tray should I use for an integrated fridge freezer?

We have a tray called K55 for fridge freezers.
Item number: 3003002-01-015

What type of plastic are the trays made of?

Our trays are made of environmentally friendly polypropylene.

PP has the advantage of being accepted by Byggvarubedömningen, Sunda Hus and Svanen.

Which side should face down when installing a cabinet insert, the smooth or the ribbed side?

The ribbed side should face down, into the bottom of the sink cabinet.

I am going to install a fridge freezer with water connection. What do I need to consider?

A water connected appliance must have a tray with raised edges all around and a leakage circuit breaker connected to a sensor placed under the appliance that shuts off the water to the appliance in the event of a leak.

In 2020 we launched a completely new series of appliance trays for fridges and freezers where the front edge also has a raised lip to prevent water from running directly onto the floor. This allows you to see the leak before any damage occurs and gives the leakage circuit breaker time to shut off the water if it is connected directly to the appliance.

How high are the raised edges on the Standard series, and what are the requirements?

A water connected appliance must have a tray with raised edges all around and a leakage circuit breaker connected to a sensor under the appliance that shuts off the water to the appliance in the event of a leak.

The raised edge on our standard appliance trays is 40 mm, which has been tested and approved by RISE.

The requirement for trays for appliances is that they must be function tested and approved.
For plastic flooring, the requirement is a 50 mm upturn in order to create a reliable welded joint in the corners.

What applies when installing a coffee machine or other water connected appliance?

What applies when installing a coffee machine or other water connected appliance?
In such an installation there must be a leakage circuit breaker with a water sensor under the appliance that shuts off the water if a leak occurs. There must also be a tray with raised edges around the appliance.

Why should I use your sealing kits instead of sealing myself with silicone or other materials?

Our inserts and appliance trays are made of polypropylene plastic, and common sealants such as silicone or similar products do not adhere properly to this material.

We have therefore developed sealing kits where the seal consists of butyl rubber, which adheres to this plastic and is also a very flexible seal.

I want a sink cabinet insert (or other product) installed. Where do I turn as a private customer?

Your local carpenter or plumber can carry out this work for you. If you have trouble finding someone who can do it, contact us and we will help you find the right installer. Contact us

How far out should the appliance tray extend?

It should be installed so that water quickly becomes visible. For fridges, the tray should extend to about half the thickness of the door so that any water becomes visible when you open the door.

Questions about water alarms

Why is my new water alarm beeping?

The connectors for the sensors must be fully pressed in. Often you think the connector is fully in place, but it may need to be pushed a little further. Also check that the fabric covered sensors are dry. If it is a short beep, it is time to replace the battery.

Questions about water fault circuit breakers, leakage circuit breakers and water shutoff devices

Can the villa system be connected to my home alarm system and how does it work?

Yes. The villa system can be controlled using an adapter and a smart plug from your alarm provider. With this solution you can turn the water on and off via your alarm provider’s app.

The water sensor for my plug in unit is too long, what should I do with it?

The red water sensor can be cut to the desired length with ordinary scissors. If you have a cotton based water sensor, it cannot be cut.

The red water sensor can be shortened with standard scissors, but a cotton water sensor must not be cut.

Can I connect both water sensors that come with my VFB300 Equipment / VFB600 Kitchen?

Yes, absolutely. You can buy a splitter from us that lets you connect both plugs. Alternatively, you can connect one sensor to the terminal block on the circuit board (K81, prb prb) and the other to the connector on the underside of the control unit.

See manuals in the Document Library. Document Library.

Can I connect a wireless water detector or remote unit to my leakage circuit breaker Equipment / Kitchen?

No, unfortunately not. The control unit does not have a radio receiver and therefore cannot communicate with wireless devices.

The cable for my water sensor is too short. Are longer cables available?

Yes. We sell an extension cable as an accessory, it is 5 meters long.

What is the main difference between the different WaterFuse systems?

We have leakage circuit breakers, water fault circuit breakers and water shutoff devices. They differ somewhat in function and area of use.

Water fault circuit breakers use measurement and or sensors to monitor the entire potable water system, detect leaks and shut off the water centrally at the main inlet.

Leakage circuit breakers use measurement and or sensors to monitor locally, detect leaks and shut off the water locally or centrally.

Water shutoff devices use remote control to shut off the water centrally or locally, for example via a presence detector for lighting or a timer.

General questions

Where can I buy your products?

As a private customer, you can buy our products in well stocked building supply stores such as K Rauta, Beijer, XL BYGG and others. As an installer or contractor, you will find our products at HVAC wholesalers such as Ahlsell, Gelia, Dahl, LundaGrossisten and others.

You can also order at vattenlarm.se

 

What is a safe water installation?

Tollco systems are designed primarily to protect moisture sensitive building materials from contact with water or moisture, as well as to shut off water flow with water fault circuit breakers and to provide alarms if a leak occurs.

Please note: If you use other similar products from competing companies together with Tollco systems, we cannot guarantee the function of the system. We therefore recommend using only our products within the system, as they are tested and type approved by RISE.

See also: the industry regulations “Säker Vatteninstallation” (Safe Water Installation), a set of rules developed by the industry to reduce the risk of water damage, spread of legionella, scalding and poisoning. The regulations place requirements on both installers and products. The aim is to provide increased safety and security for users.

All installation work is carried out according to the Säker Vatteninstallation regulations, which are now required by insurance companies, municipalities and major clients.

What do Boverket’s building regulations say?

You can find a consolidated version of the Swedish National Board of Housing, Building and Planning’s Building Regulations (BBR) online. When you are renovating a kitchen, chapter 6 is particularly relevant as it covers hygiene, health and environment. Here you will find sections on water connections on concealed surfaces, microbial growth and more.

What is a type approval?

Type approval proves that a product has been tested and approved according to the rules and requirements applicable to that product type. The tests are carried out by an independent company, in our case RISE and SINTEF, which test and verify our products.

Type approval is a national system for assessing and verifying that building products meet the requirements in Swedish building regulations. Type approval may only be issued if the product is not covered by a harmonized standard or a European Technical Assessment (ETA) issued for the product. In Sweden, type approval is not mandatory for building products.

What does type approval mean in practice?

Type approved building products have assessed properties in the areas specified in the type approval.

The product is assessed only in those respects that are explicitly stated in the type approval through references to sections in BBR or paragraphs in EKS. Users must pay attention to this and read the scope of the type approval carefully.

What is RSK?

The RSK database is a complete information source for HVAC products.

Here you can easily find information about HVAC products such as installation instructions, product sheets, type approvals and images.

An RSK number is a manufacturer and supplier independent article number for HVAC products in Sweden. The designation “RSK” originally stood for “Rörbranschens Standard Katalog” (the pipe industry standard catalogue) but is no longer spelled out. An RSK number is intended to be permanent, meaning that discontinued articles can still be found for spare parts and replacements.

Why should I water proof my home?

There are several reasons to water proof your home, not least to avoid the inconvenience and costs associated with water damage.

Insurance companies also reward customers who have water proofed their homes, and in renovation or new builds it is a regulatory requirement from Boverket that the property must be protected against water damage.

Did you get an answer to your question?

If not, do not hesitate to contact us!

  • Subscribe to our newsletter?

Required