{"id":14498,"date":"2025-12-05T11:44:02","date_gmt":"2025-12-05T10:44:02","guid":{"rendered":"http:\/\/tollco.ww-platform.se\/?page_id=14498"},"modified":"2025-12-09T23:20:45","modified_gmt":"2025-12-09T22:20:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/tollco.se\/en\/faq\/","title":{"rendered":"FAQ NEW"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14498","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ | Tollco AB<\/title>\n<meta name=\"description\" content=\"Fr\u00e5gor om Tollcos produktutbud? Nedan har vi besvarat de vanligaste fr\u00e5gorna.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tollco.se\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Tollco AB\" \/>\n<meta property=\"og:description\" content=\"Fr\u00e5gor om Tollcos produktutbud? 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Nedan har vi besvarat de vanligaste fr\u00e5gorna.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/tollco.se\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/tollco.se\\\/en\\\/faq\\\/\"]}],\"mainEntity\":[{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Table of Contents\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<table style=\\\"height: 76px;\\\" width=\\\"100%\\\">\\n<tbody>\\n<tr>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>1. <a href=\\\"#vad-ar-ett-lackageskydd-och-varfor-behovs-det\\\">What is leak protection and why is it needed?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong><br \\\/>\\n15. <a href=\\\"#kan-jag-anvanda-lackageskydd-och-vattenlarm-i-utrymmen-utan-golvbrunn\\\">Can I use leak protection and water alarms in rooms without a floor drain?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>2. <a href=\\\"#hur-fungerar-tollco-vattenlarm\\\">How do Tollco water alarms work?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong><br \\\/>\\n16. <a href=\\\"#hur-ofta-bor-jag-kontrollera-mitt-lackageskydd-eller-vattenlarm\\\">How often should I check my leak protection or water alarm?<\\\/a><\\\/strong><\\\/span><\\\/p>\\n<p>&nbsp;<\\\/td>\\n<\\\/tr>\\n<tr>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>3. <a href=\\\"#var-ska-jag-placera-lackageskydd-under-diskmaskinen\\\">Where should I place leak protection under a dishwasher?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>17. <a href=\\\"#kan-jag-anvanda-tollcos-lackageskydd-under-alla-typer-av-vitvaror\\\">Can I use Tollco leak protection under all types of appliances?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>4. <a href=\\\"#passar-tollco-lackageskydd-till-alla-typer-av-vitvaror\\\">Does Tollco leak protection fit all types of appliances?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>18. <a href=\\\"#var-kan-jag-kopa-tollcos-produkter\\\">Where can I buy Tollco products?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>5. <a href=\\\"#hur-installerar-jag-ett-vattenlarm\\\">How do I install a water alarm?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>19. <a href=\\\"#hur-ska-lackageskydd-under-kyl-och-frys-placeras\\\">How should leak protection for fridges and freezers be placed?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>6. <a href=\\\"#hur-ofta-bor-jag-kontrollera-mina-lackageskydd-och-vattenlarm\\\">How often should I check my leak protection and water alarms?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>2<\\\/strong><\\\/span><span style=\\\"text-decoration: underline;\\\"><strong>0. <a href=\\\"#hur-monteras-vattenlarm\\\">How is a water alarm installed?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>7. <a href=\\\"#kan-tollco-produkter-hjalpa-mig-att-sanka-min-hemforsakringspremie\\\">Can Tollco products help lower my home insurance premium?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>21. <a href=\\\"#vad-kostar-fuktskydd\\\">How much does moisture protection cost?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>8. <a href=\\\"#vad-gor-jag-om-vattenlarmet-ljuder\\\">What should I do if the water alarm sounds?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>22. <a href=\\\"#vad-ar-tillfredsstallande-fuktskydd\\\">What is considered adequate moisture protection?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>9. <a href=\\\"#finns-det-nagra-garantier-pa-tollcos-lackageskyddsprodukter\\\">Do Tollco leak protection products come with a warranty?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>23. <a href=\\\"#hur-fungerar-en-vattensakring\\\">How does a water shutoff solution work?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>10. <a href=\\\"#kan-jag-installera-tollco-lackageskydd-sjalv\\\">Can I install Tollco leak protection myself?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>24. <a href=\\\"#varfor-piper-mitt-nya-vattenlarm\\\">Why is my new water alarm beeping?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>11. <a href=\\\"#vad-ar-ett-lackageskydd-och-varfor-behover-jag-det\\\">What is leak protection and why do I need it?<\\\/a><\\\/strong><\\\/span><\\\/p>\\n<p>&nbsp;<\\\/td>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>25. <a href=\\\"#vad-gor-en-vattensensor\\\">What does a water sensor do?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>12. <a href=\\\"#vilken-typ-av-lackageskydd-passar-bast-for-min-diskmaskin-eller-tvattmaskin\\\">Which type of leak protection is best for my dishwasher or washing machine?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td><span style=\\\"text-decoration: underline;\\\"><strong>26. <a href=\\\"#maste-man-installera-en-vattensakring-for-tvattmaskinen\\\">Is a water shutoff system required for washing machines?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>13. <a href=\\\"#hur-fungerar-ett-vattenlarm\\\">How does a water alarm work?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>27. <a href=\\\"#hur-vattensakrar-man-diskbanksskapet\\\">How do I waterproof my sink cabinet?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>14. <a href=\\\"#ar-det-svart-att-installera-lackageskydd-eller-vattenlarm\\\">Is it difficult to install leak protection or water alarms?<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>28. <a href=\\\"#vattenfelsbrytare-lackagebrytare-vattenbrytare\\\">Questions about water fault circuit breakers, leakage circuit breakers and water shutoff devices<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>15. <a href=\\\"#vitvaruunderlag-bankskapsinsatser-och-vatzoner-i-kok\\\">Questions about appliance drip trays, cabinet inserts and wet zones in kitchens<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>29. <a href=\\\"#allmana-fragor\\\">General questions<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<tr>\\n<td>&nbsp;<\\\/p>\\n<p><span style=\\\"text-decoration: underline;\\\"><strong>16. <a href=\\\"#fragor-om-vattenlarm\\\">Questions about water alarms<\\\/a><\\\/strong><\\\/span><\\\/td>\\n<\\\/tr>\\n<\\\/tbody>\\n<\\\/table>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"I have a sink cabinet that is open at the back. What is the easiest way to make the cabinet water safe?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The space with a recessed or open back is called a shaft. To make your sink cabinet moisture and water safe, place a new chipboard or plywood board on top of the cabinet bottom. Make sure the board covers the entire bottom as well as the shaft.<\\\/p>\\n<p>If there are pipes installed, cut U shaped openings in the board. You will find illustrations in the installation instructions for sink cabinet inserts.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What is the difference between Standard and Pro?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The difference lies in the manufacturing method. Pro trays are molded, while Standard trays are stamped.<\\\/p>\\n<p>This means that Pro has a thicker bottom and is more durable than Standard. Pro drip trays are available for dishwashers and fridge freezers, while Standard trays are available for dishwashers, fridge freezers, wine coolers, cabinet inserts, floor protection and other water connected appliances. Both models are tested and type approved by RISE.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"How do I waterproof a corner cabinet?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>By using two cabinet inserts joined together. See examples at <a href=\\\"\\\/\\\">tollco.se<\\\/a><\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Am I allowed to install a washing machine in the kitchen?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, but the placement requires additional measures. The purpose of the exception that allows washing machines in kitchens is to meet accessibility requirements when the bathroom or shower room is too small.<\\\/p>\\n<p>A washing machine in a kitchen must be placed on a watertight tray with raised edges all around and be equipped with a leakage circuit breaker connected to a moisture sensor placed on the watertight tray, or be installed with a floor drain and a water alarm.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Which areas in the kitchen should be moisture protected?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Boverket\u2019s Building Regulations (BBR)<\\\/p>\\n<p><strong>6:51 General<\\\/strong><br \\\/>\\n\u201cBuildings must be designed so that moisture does not cause damage, bad odor or hygienic nuisances and microbial growth that can affect human health.\u201d<\\\/p>\\n<p><strong>6:5334 Concealed surfaces<\\\/strong><br \\\/>\\nIf there is a risk of leaking water or condensation on concealed surfaces in a room, outlets from these surfaces must be arranged so that water quickly becomes visible.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"I need to moisture protect a cabinet bottom or floor area that is larger than the available trays. How can I solve this?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can order custom made trays from us for a fee. Contact us at <a href=\\\"mailto:info@tollco.se\\\">info@tollco.se<\\\/a><\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Which tray should I use for an integrated fridge freezer?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We have a tray called K55 for fridge freezers.<br \\\/>\\nItem number: 3003002-01-015<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What type of plastic are the trays made of?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our trays are made of environmentally friendly polypropylene.<\\\/p>\\n<p>PP has the advantage of being accepted by Byggvarubed\u00f6mningen, Sunda Hus and Svanen.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Which side should face down when installing a cabinet insert, the smooth or the ribbed side?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The ribbed side should face down, into the bottom of the sink cabinet.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"I am going to install a fridge freezer with water connection. What do I need to consider?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A water connected appliance must have a tray with raised edges all around and a leakage circuit breaker connected to a sensor placed under the appliance that shuts off the water to the appliance in the event of a leak.<\\\/p>\\n<p>In 2020 we launched a completely new series of appliance trays for fridges and freezers where the front edge also has a raised lip to prevent water from running directly onto the floor. This allows you to see the leak before any damage occurs and gives the leakage circuit breaker time to shut off the water if it is connected directly to the appliance.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"How high are the raised edges on the Standard series, and what are the requirements?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A water connected appliance must have a tray with raised edges all around and a leakage circuit breaker connected to a sensor under the appliance that shuts off the water to the appliance in the event of a leak.<\\\/p>\\n<p>The raised edge on our standard appliance trays is 40 mm, which has been tested and approved by RISE.<\\\/p>\\n<p>The requirement for trays for appliances is that they must be function tested and approved.<br \\\/>\\nFor plastic flooring, the requirement is a 50 mm upturn in order to create a reliable welded joint in the corners.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What applies when installing a coffee machine or other water connected appliance?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>What applies when installing a coffee machine or other water connected appliance?<br \\\/>\\nIn such an installation there must be a leakage circuit breaker with a water sensor under the appliance that shuts off the water if a leak occurs. There must also be a tray with raised edges around the appliance.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Why should I use your sealing kits instead of sealing myself with silicone or other materials?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our inserts and appliance trays are made of polypropylene plastic, and common sealants such as silicone or similar products do not adhere properly to this material.<\\\/p>\\n<p>We have therefore developed sealing kits where the seal consists of butyl rubber, which adheres to this plastic and is also a very flexible seal.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"I want a sink cabinet insert (or other product) installed. Where do I turn as a private customer?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your local carpenter or plumber can carry out this work for you. If you have trouble finding someone who can do it, contact us and we will help you find the right installer. <a href=\\\"\\\/en\\\/contact\\\/\\\">Contact us<\\\/a><\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"How far out should the appliance tray extend?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It should be installed so that water quickly becomes visible. For fridges, the tray should extend to about half the thickness of the door so that any water becomes visible when you open the door.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Why is my new water alarm beeping?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The connectors for the sensors must be fully pressed in. Often you think the connector is fully in place, but it may need to be pushed a little further. Also check that the fabric covered sensors are dry. If it is a short beep, it is time to replace the battery.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Can the villa system be connected to my home alarm system and how does it work?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. The villa system can be controlled using an adapter and a smart plug from your alarm provider. With this solution you can turn the water on and off via your alarm provider\u2019s app.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"The water sensor for my plug in unit is too long, what should I do with it?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The red water sensor can be cut to the desired length with ordinary scissors. If you have a cotton based water sensor, it cannot be cut.<\\\/p>\\n<p>The red water sensor can be shortened with standard scissors, but a cotton water sensor must not be cut.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Can I connect both water sensors that come with my VFB300 Equipment \\\/ VFB600 Kitchen?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, absolutely. You can buy a splitter from us that lets you connect both plugs. Alternatively, you can connect one sensor to the terminal block on the circuit board (K81, prb prb) and the other to the connector on the underside of the control unit.<\\\/p>\\n<p>See manuals in the Document Library. <a href=\\\"\\\/en\\\/document-library\\\/\\\">Document Library.<\\\/a><\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Can I connect a wireless water detector or remote unit to my leakage circuit breaker Equipment \\\/ Kitchen?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, unfortunately not. The control unit does not have a radio receiver and therefore cannot communicate with wireless devices.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"The cable for my water sensor is too short. Are longer cables available?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. We sell an extension cable as an accessory, it is 5 meters long.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What is the main difference between the different WaterFuse systems?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We have leakage circuit breakers, water fault circuit breakers and water shutoff devices. They differ somewhat in function and area of use.<\\\/p>\\n<p>Water fault circuit breakers use measurement and or sensors to monitor the entire potable water system, detect leaks and shut off the water centrally at the main inlet.<\\\/p>\\n<p>Leakage circuit breakers use measurement and or sensors to monitor locally, detect leaks and shut off the water locally or centrally.<\\\/p>\\n<p>Water shutoff devices use remote control to shut off the water centrally or locally, for example via a presence detector for lighting or a timer.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Where can I buy your products?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As a private customer, you can buy our products in well stocked building supply stores such as K Rauta, Beijer, XL BYGG and others. As an installer or contractor, you will find our products at HVAC wholesalers such as Ahlsell, Gelia, Dahl, LundaGrossisten and others.<\\\/p>\\n<p>You can also order at <a href=\\\"https:\\\/\\\/vattenlarm.se\\\/\\\">vattenlarm.se<\\\/a><\\\/p>\\n<p>&nbsp;<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What is a safe water installation?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tollco systems are designed primarily to protect moisture sensitive building materials from contact with water or moisture, as well as to shut off water flow with water fault circuit breakers and to provide alarms if a leak occurs.<\\\/p>\\n<p>Please note: If you use other similar products from competing companies together with Tollco systems, we cannot guarantee the function of the system. We therefore recommend using only our products within the system, as they are tested and type approved by RISE.<\\\/p>\\n<p>See also: the industry regulations \u201cS\u00e4ker Vatteninstallation\u201d (Safe Water Installation), a set of rules developed by the industry to reduce the risk of water damage, spread of legionella, scalding and poisoning. The regulations place requirements on both installers and products. The aim is to provide increased safety and security for users.<\\\/p>\\n<p>All installation work is carried out according to the S\u00e4ker Vatteninstallation regulations, which are now required by insurance companies, municipalities and major clients.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What do Boverket\u2019s building regulations say?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can find a consolidated version of the Swedish National Board of Housing, Building and Planning\u2019s Building Regulations (BBR) online. When you are renovating a kitchen, chapter 6 is particularly relevant as it covers hygiene, health and environment. Here you will find sections on water connections on concealed surfaces, microbial growth and more.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What is a type approval?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Type approval proves that a product has been tested and approved according to the rules and requirements applicable to that product type. The tests are carried out by an independent company, in our case RISE and SINTEF, which test and verify our products.<\\\/p>\\n<p>Type approval is a national system for assessing and verifying that building products meet the requirements in Swedish building regulations. Type approval may only be issued if the product is not covered by a harmonized standard or a European Technical Assessment (ETA) issued for the product. In Sweden, type approval is not mandatory for building products.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What does type approval mean in practice?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Type approved building products have assessed properties in the areas specified in the type approval.<\\\/p>\\n<p>The product is assessed only in those respects that are explicitly stated in the type approval through references to sections in BBR or paragraphs in EKS. Users must pay attention to this and read the scope of the type approval carefully.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"What is RSK?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The RSK database is a complete information source for HVAC products.<\\\/p>\\n<p>Here you can easily find information about HVAC products such as installation instructions, product sheets, type approvals and images.<\\\/p>\\n<p>An RSK number is a manufacturer and supplier independent article number for HVAC products in Sweden. The designation \u201cRSK\u201d originally stood for \u201cR\u00f6rbranschens Standard Katalog\u201d (the pipe industry standard catalogue) but is no longer spelled out. An RSK number is intended to be permanent, meaning that discontinued articles can still be found for spare parts and replacements.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}},{\"@type\":\"Question\",\"answerCount\":\"1\",\"name\":\"Why should I water proof my home?\",\"datePublished\":\"2025-12-05T11:44:02+01:00\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are several reasons to water proof your home, not least to avoid the inconvenience and costs associated with water damage.<\\\/p>\\n<p>Insurance companies also reward customers who have water proofed their homes, and in renovation or new builds it is a regulatory requirement from Boverket that the property must be protected against water damage.<\\\/p>\\n\",\"datePublished\":\"2025-12-05T11:44:02+01:00\"}}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/tollco.se\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/tollco.se\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ NEW\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/tollco.se\\\/#website\",\"url\":\"https:\\\/\\\/tollco.se\\\/\",\"name\":\"Tollco AB\",\"description\":\"S\u00e4g hejd\u00e5 till vattenskador med Tollco\",\"publisher\":{\"@id\":\"https:\\\/\\\/tollco.se\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/tollco.se\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/tollco.se\\\/#organization\",\"name\":\"Tollco AB\",\"url\":\"https:\\\/\\\/tollco.se\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/tollco.se\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/tollco.se\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/share-img-tollco.png\",\"contentUrl\":\"https:\\\/\\\/tollco.se\\\/wp-content\\\/uploads\\\/2020\\\/06\\\/share-img-tollco.png\",\"width\":1200,\"height\":630,\"caption\":\"Tollco AB\"},\"image\":{\"@id\":\"https:\\\/\\\/tollco.se\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/Tollco\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/TollcoAB\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/tollco-ab-vattenskert-kk-\\\/?originalSubdomain=se\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ | Tollco AB","description":"Fr\u00e5gor om Tollcos produktutbud? Nedan har vi besvarat de vanligaste fr\u00e5gorna.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/tollco.se\/en\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ | Tollco AB","og_description":"Fr\u00e5gor om Tollcos produktutbud? Nedan har vi besvarat de vanligaste fr\u00e5gorna.","og_url":"https:\/\/tollco.se\/en\/faq\/","og_site_name":"Tollco AB","article_publisher":"https:\/\/www.facebook.com\/Tollco\/","article_modified_time":"2025-12-09T22:20:45+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/tollco.se\/wp-content\/uploads\/2020\/06\/share-img-tollco.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"16 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/tollco.se\/en\/faq\/","url":"https:\/\/tollco.se\/en\/faq\/","name":"FAQ | Tollco AB","isPartOf":{"@id":"https:\/\/tollco.se\/#website"},"datePublished":"2025-12-05T10:44:02+00:00","dateModified":"2025-12-09T22:20:45+00:00","description":"Fr\u00e5gor om Tollcos produktutbud? Nedan har vi besvarat de vanligaste fr\u00e5gorna.","breadcrumb":{"@id":"https:\/\/tollco.se\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/tollco.se\/en\/faq\/"]}],"mainEntity":[{"@type":"Question","answerCount":"1","name":"Table of Contents","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<table style=\"height: 76px;\" width=\"100%\">\n<tbody>\n<tr>\n<td><span style=\"text-decoration: underline;\"><strong>1. <a href=\"#vad-ar-ett-lackageskydd-och-varfor-behovs-det\">What is leak protection and why is it needed?<\/a><\/strong><\/span><\/td>\n<td><span style=\"text-decoration: underline;\"><strong><br \/>\n15. <a href=\"#kan-jag-anvanda-lackageskydd-och-vattenlarm-i-utrymmen-utan-golvbrunn\">Can I use leak protection and water alarms in rooms without a floor drain?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"text-decoration: underline;\"><strong>2. <a href=\"#hur-fungerar-tollco-vattenlarm\">How do Tollco water alarms work?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong><br \/>\n16. <a href=\"#hur-ofta-bor-jag-kontrollera-mitt-lackageskydd-eller-vattenlarm\">How often should I check my leak protection or water alarm?<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/td>\n<\/tr>\n<tr>\n<td><span style=\"text-decoration: underline;\"><strong>3. <a href=\"#var-ska-jag-placera-lackageskydd-under-diskmaskinen\">Where should I place leak protection under a dishwasher?<\/a><\/strong><\/span><\/td>\n<td><span style=\"text-decoration: underline;\"><strong>17. <a href=\"#kan-jag-anvanda-tollcos-lackageskydd-under-alla-typer-av-vitvaror\">Can I use Tollco leak protection under all types of appliances?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>4. <a href=\"#passar-tollco-lackageskydd-till-alla-typer-av-vitvaror\">Does Tollco leak protection fit all types of appliances?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>18. <a href=\"#var-kan-jag-kopa-tollcos-produkter\">Where can I buy Tollco products?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>5. <a href=\"#hur-installerar-jag-ett-vattenlarm\">How do I install a water alarm?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>19. <a href=\"#hur-ska-lackageskydd-under-kyl-och-frys-placeras\">How should leak protection for fridges and freezers be placed?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>6. <a href=\"#hur-ofta-bor-jag-kontrollera-mina-lackageskydd-och-vattenlarm\">How often should I check my leak protection and water alarms?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>2<\/strong><\/span><span style=\"text-decoration: underline;\"><strong>0. <a href=\"#hur-monteras-vattenlarm\">How is a water alarm installed?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>7. <a href=\"#kan-tollco-produkter-hjalpa-mig-att-sanka-min-hemforsakringspremie\">Can Tollco products help lower my home insurance premium?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>21. <a href=\"#vad-kostar-fuktskydd\">How much does moisture protection cost?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>8. <a href=\"#vad-gor-jag-om-vattenlarmet-ljuder\">What should I do if the water alarm sounds?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>22. <a href=\"#vad-ar-tillfredsstallande-fuktskydd\">What is considered adequate moisture protection?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>9. <a href=\"#finns-det-nagra-garantier-pa-tollcos-lackageskyddsprodukter\">Do Tollco leak protection products come with a warranty?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>23. <a href=\"#hur-fungerar-en-vattensakring\">How does a water shutoff solution work?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>10. <a href=\"#kan-jag-installera-tollco-lackageskydd-sjalv\">Can I install Tollco leak protection myself?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>24. <a href=\"#varfor-piper-mitt-nya-vattenlarm\">Why is my new water alarm beeping?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>11. <a href=\"#vad-ar-ett-lackageskydd-och-varfor-behover-jag-det\">What is leak protection and why do I need it?<\/a><\/strong><\/span><\/p>\n<p>&nbsp;<\/td>\n<td><span style=\"text-decoration: underline;\"><strong>25. <a href=\"#vad-gor-en-vattensensor\">What does a water sensor do?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"text-decoration: underline;\"><strong>12. <a href=\"#vilken-typ-av-lackageskydd-passar-bast-for-min-diskmaskin-eller-tvattmaskin\">Which type of leak protection is best for my dishwasher or washing machine?<\/a><\/strong><\/span><\/td>\n<td><span style=\"text-decoration: underline;\"><strong>26. <a href=\"#maste-man-installera-en-vattensakring-for-tvattmaskinen\">Is a water shutoff system required for washing machines?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>13. <a href=\"#hur-fungerar-ett-vattenlarm\">How does a water alarm work?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>27. <a href=\"#hur-vattensakrar-man-diskbanksskapet\">How do I waterproof my sink cabinet?<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>14. <a href=\"#ar-det-svart-att-installera-lackageskydd-eller-vattenlarm\">Is it difficult to install leak protection or water alarms?<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>28. <a href=\"#vattenfelsbrytare-lackagebrytare-vattenbrytare\">Questions about water fault circuit breakers, leakage circuit breakers and water shutoff devices<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>15. <a href=\"#vitvaruunderlag-bankskapsinsatser-och-vatzoner-i-kok\">Questions about appliance drip trays, cabinet inserts and wet zones in kitchens<\/a><\/strong><\/span><\/td>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>29. <a href=\"#allmana-fragor\">General questions<\/a><\/strong><\/span><\/td>\n<\/tr>\n<tr>\n<td>&nbsp;<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>16. <a href=\"#fragor-om-vattenlarm\">Questions about water alarms<\/a><\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"I have a sink cabinet that is open at the back. What is the easiest way to make the cabinet water safe?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>The space with a recessed or open back is called a shaft. To make your sink cabinet moisture and water safe, place a new chipboard or plywood board on top of the cabinet bottom. Make sure the board covers the entire bottom as well as the shaft.<\/p>\n<p>If there are pipes installed, cut U shaped openings in the board. You will find illustrations in the installation instructions for sink cabinet inserts.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What is the difference between Standard and Pro?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>The difference lies in the manufacturing method. Pro trays are molded, while Standard trays are stamped.<\/p>\n<p>This means that Pro has a thicker bottom and is more durable than Standard. Pro drip trays are available for dishwashers and fridge freezers, while Standard trays are available for dishwashers, fridge freezers, wine coolers, cabinet inserts, floor protection and other water connected appliances. Both models are tested and type approved by RISE.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"How do I waterproof a corner cabinet?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>By using two cabinet inserts joined together. See examples at <a href=\"\/\">tollco.se<\/a><\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Am I allowed to install a washing machine in the kitchen?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, but the placement requires additional measures. The purpose of the exception that allows washing machines in kitchens is to meet accessibility requirements when the bathroom or shower room is too small.<\/p>\n<p>A washing machine in a kitchen must be placed on a watertight tray with raised edges all around and be equipped with a leakage circuit breaker connected to a moisture sensor placed on the watertight tray, or be installed with a floor drain and a water alarm.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Which areas in the kitchen should be moisture protected?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Boverket\u2019s Building Regulations (BBR)<\/p>\n<p><strong>6:51 General<\/strong><br \/>\n\u201cBuildings must be designed so that moisture does not cause damage, bad odor or hygienic nuisances and microbial growth that can affect human health.\u201d<\/p>\n<p><strong>6:5334 Concealed surfaces<\/strong><br \/>\nIf there is a risk of leaking water or condensation on concealed surfaces in a room, outlets from these surfaces must be arranged so that water quickly becomes visible.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"I need to moisture protect a cabinet bottom or floor area that is larger than the available trays. How can I solve this?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>You can order custom made trays from us for a fee. Contact us at <a href=\"mailto:info@tollco.se\">info@tollco.se<\/a><\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Which tray should I use for an integrated fridge freezer?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>We have a tray called K55 for fridge freezers.<br \/>\nItem number: 3003002-01-015<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What type of plastic are the trays made of?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Our trays are made of environmentally friendly polypropylene.<\/p>\n<p>PP has the advantage of being accepted by Byggvarubed\u00f6mningen, Sunda Hus and Svanen.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Which side should face down when installing a cabinet insert, the smooth or the ribbed side?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>The ribbed side should face down, into the bottom of the sink cabinet.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"I am going to install a fridge freezer with water connection. What do I need to consider?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>A water connected appliance must have a tray with raised edges all around and a leakage circuit breaker connected to a sensor placed under the appliance that shuts off the water to the appliance in the event of a leak.<\/p>\n<p>In 2020 we launched a completely new series of appliance trays for fridges and freezers where the front edge also has a raised lip to prevent water from running directly onto the floor. This allows you to see the leak before any damage occurs and gives the leakage circuit breaker time to shut off the water if it is connected directly to the appliance.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"How high are the raised edges on the Standard series, and what are the requirements?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>A water connected appliance must have a tray with raised edges all around and a leakage circuit breaker connected to a sensor under the appliance that shuts off the water to the appliance in the event of a leak.<\/p>\n<p>The raised edge on our standard appliance trays is 40 mm, which has been tested and approved by RISE.<\/p>\n<p>The requirement for trays for appliances is that they must be function tested and approved.<br \/>\nFor plastic flooring, the requirement is a 50 mm upturn in order to create a reliable welded joint in the corners.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What applies when installing a coffee machine or other water connected appliance?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>What applies when installing a coffee machine or other water connected appliance?<br \/>\nIn such an installation there must be a leakage circuit breaker with a water sensor under the appliance that shuts off the water if a leak occurs. There must also be a tray with raised edges around the appliance.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Why should I use your sealing kits instead of sealing myself with silicone or other materials?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Our inserts and appliance trays are made of polypropylene plastic, and common sealants such as silicone or similar products do not adhere properly to this material.<\/p>\n<p>We have therefore developed sealing kits where the seal consists of butyl rubber, which adheres to this plastic and is also a very flexible seal.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"I want a sink cabinet insert (or other product) installed. Where do I turn as a private customer?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Your local carpenter or plumber can carry out this work for you. If you have trouble finding someone who can do it, contact us and we will help you find the right installer. <a href=\"\/en\/contact\/\">Contact us<\/a><\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"How far out should the appliance tray extend?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>It should be installed so that water quickly becomes visible. For fridges, the tray should extend to about half the thickness of the door so that any water becomes visible when you open the door.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Why is my new water alarm beeping?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>The connectors for the sensors must be fully pressed in. Often you think the connector is fully in place, but it may need to be pushed a little further. Also check that the fabric covered sensors are dry. If it is a short beep, it is time to replace the battery.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Can the villa system be connected to my home alarm system and how does it work?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Yes. The villa system can be controlled using an adapter and a smart plug from your alarm provider. With this solution you can turn the water on and off via your alarm provider\u2019s app.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"The water sensor for my plug in unit is too long, what should I do with it?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>The red water sensor can be cut to the desired length with ordinary scissors. If you have a cotton based water sensor, it cannot be cut.<\/p>\n<p>The red water sensor can be shortened with standard scissors, but a cotton water sensor must not be cut.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Can I connect both water sensors that come with my VFB300 Equipment \/ VFB600 Kitchen?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Yes, absolutely. You can buy a splitter from us that lets you connect both plugs. Alternatively, you can connect one sensor to the terminal block on the circuit board (K81, prb prb) and the other to the connector on the underside of the control unit.<\/p>\n<p>See manuals in the Document Library. <a href=\"\/en\/document-library\/\">Document Library.<\/a><\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Can I connect a wireless water detector or remote unit to my leakage circuit breaker Equipment \/ Kitchen?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>No, unfortunately not. The control unit does not have a radio receiver and therefore cannot communicate with wireless devices.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"The cable for my water sensor is too short. Are longer cables available?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Yes. We sell an extension cable as an accessory, it is 5 meters long.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What is the main difference between the different WaterFuse systems?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>We have leakage circuit breakers, water fault circuit breakers and water shutoff devices. They differ somewhat in function and area of use.<\/p>\n<p>Water fault circuit breakers use measurement and or sensors to monitor the entire potable water system, detect leaks and shut off the water centrally at the main inlet.<\/p>\n<p>Leakage circuit breakers use measurement and or sensors to monitor locally, detect leaks and shut off the water locally or centrally.<\/p>\n<p>Water shutoff devices use remote control to shut off the water centrally or locally, for example via a presence detector for lighting or a timer.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Where can I buy your products?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>As a private customer, you can buy our products in well stocked building supply stores such as K Rauta, Beijer, XL BYGG and others. As an installer or contractor, you will find our products at HVAC wholesalers such as Ahlsell, Gelia, Dahl, LundaGrossisten and others.<\/p>\n<p>You can also order at <a href=\"https:\/\/vattenlarm.se\/\">vattenlarm.se<\/a><\/p>\n<p>&nbsp;<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What is a safe water installation?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Tollco systems are designed primarily to protect moisture sensitive building materials from contact with water or moisture, as well as to shut off water flow with water fault circuit breakers and to provide alarms if a leak occurs.<\/p>\n<p>Please note: If you use other similar products from competing companies together with Tollco systems, we cannot guarantee the function of the system. We therefore recommend using only our products within the system, as they are tested and type approved by RISE.<\/p>\n<p>See also: the industry regulations \u201cS\u00e4ker Vatteninstallation\u201d (Safe Water Installation), a set of rules developed by the industry to reduce the risk of water damage, spread of legionella, scalding and poisoning. The regulations place requirements on both installers and products. The aim is to provide increased safety and security for users.<\/p>\n<p>All installation work is carried out according to the S\u00e4ker Vatteninstallation regulations, which are now required by insurance companies, municipalities and major clients.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What do Boverket\u2019s building regulations say?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>You can find a consolidated version of the Swedish National Board of Housing, Building and Planning\u2019s Building Regulations (BBR) online. When you are renovating a kitchen, chapter 6 is particularly relevant as it covers hygiene, health and environment. Here you will find sections on water connections on concealed surfaces, microbial growth and more.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What is a type approval?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Type approval proves that a product has been tested and approved according to the rules and requirements applicable to that product type. The tests are carried out by an independent company, in our case RISE and SINTEF, which test and verify our products.<\/p>\n<p>Type approval is a national system for assessing and verifying that building products meet the requirements in Swedish building regulations. Type approval may only be issued if the product is not covered by a harmonized standard or a European Technical Assessment (ETA) issued for the product. In Sweden, type approval is not mandatory for building products.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What does type approval mean in practice?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>Type approved building products have assessed properties in the areas specified in the type approval.<\/p>\n<p>The product is assessed only in those respects that are explicitly stated in the type approval through references to sections in BBR or paragraphs in EKS. Users must pay attention to this and read the scope of the type approval carefully.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"What is RSK?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>The RSK database is a complete information source for HVAC products.<\/p>\n<p>Here you can easily find information about HVAC products such as installation instructions, product sheets, type approvals and images.<\/p>\n<p>An RSK number is a manufacturer and supplier independent article number for HVAC products in Sweden. The designation \u201cRSK\u201d originally stood for \u201cR\u00f6rbranschens Standard Katalog\u201d (the pipe industry standard catalogue) but is no longer spelled out. An RSK number is intended to be permanent, meaning that discontinued articles can still be found for spare parts and replacements.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}},{"@type":"Question","answerCount":"1","name":"Why should I water proof my home?","datePublished":"2025-12-05T11:44:02+01:00","acceptedAnswer":{"@type":"Answer","text":"<p>There are several reasons to water proof your home, not least to avoid the inconvenience and costs associated with water damage.<\/p>\n<p>Insurance companies also reward customers who have water proofed their homes, and in renovation or new builds it is a regulatory requirement from Boverket that the property must be protected against water damage.<\/p>\n","datePublished":"2025-12-05T11:44:02+01:00"}}]},{"@type":"BreadcrumbList","@id":"https:\/\/tollco.se\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/tollco.se\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ NEW"}]},{"@type":"WebSite","@id":"https:\/\/tollco.se\/#website","url":"https:\/\/tollco.se\/","name":"Tollco AB","description":"S\u00e4g hejd\u00e5 till vattenskador med Tollco","publisher":{"@id":"https:\/\/tollco.se\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/tollco.se\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/tollco.se\/#organization","name":"Tollco AB","url":"https:\/\/tollco.se\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/tollco.se\/#\/schema\/logo\/image\/","url":"https:\/\/tollco.se\/wp-content\/uploads\/2020\/06\/share-img-tollco.png","contentUrl":"https:\/\/tollco.se\/wp-content\/uploads\/2020\/06\/share-img-tollco.png","width":1200,"height":630,"caption":"Tollco AB"},"image":{"@id":"https:\/\/tollco.se\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/Tollco\/","https:\/\/www.youtube.com\/user\/TollcoAB","https:\/\/www.linkedin.com\/company\/tollco-ab-vattenskert-kk-\/?originalSubdomain=se"]}]}},"_links":{"self":[{"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/pages\/14498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/comments?post=14498"}],"version-history":[{"count":3,"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/pages\/14498\/revisions"}],"predecessor-version":[{"id":16981,"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/pages\/14498\/revisions\/16981"}],"wp:attachment":[{"href":"https:\/\/tollco.se\/en\/wp-json\/wp\/v2\/media?parent=14498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}